My parcel arrived 8 days after I put in the order online.
The parcel was wet, visibly damaged, enclosed in a Canada Post clear plastic bag, with the word fragile on it.
There Wes pre-printed information on the bag offering an apology and a suggestion to contact Canada Post for the damage.
Once open, the cardboard box inside the plastic bag was partly soaked with sticky fluid. There were 4 bottle of Ginger Matcha intact, each was wrapped in Canada Post plastic bag. One bottle was broken in pieces with liquid spilling out onto the extra plastic bag by Canada Post. The sixth bottle was completely missing.
I contacted Canada Post right away.
After taking all required information regarding my order, the condition of the package, etc., the agent told me to contact “the sender” without any resolution to the obvious damage caused by Canada Post.
I have ordered wine from out of town before with no problems at all. Those orders were delivered by Fed Ex.
Unless I would be reasonably reimbursed by Canada, beside the extra work I needed to do, I don’t think your company’s business would grow as it could have if you continue with delivery services from Canada Post.
I’m too upset now to have a drink of my Ginger Macha. I do hope it’s as good as the taste I remember from the bottle I bought in person, from Vancouver City.
